Answers to a few of the most common questions here at Rogue Industries
How do I reach Rogue Industries?
For all customer inquiries, please call us at 1-800-786-1768.
A real person will answer your call Monday to Friday, 9 A.M. to 4 P.M. EST.
You can also email us at firstname.lastname@example.org.
What are we located?
We have an office in Standish, ME. It's not a traditional retail space, but if you need a wallet and you're in the area, give us a call and we can probably help you out.
650 Cape Rd
Standish, ME 04084
We have several stores around the country that carry various styles of our wallets. Feel free to visit our store locator at: https://www.rogue-industries.com/pages/store-locator-1
How do I make a return?
For products purchased in the last 30 days, simply send your return to the address below. For items that have a materials or workmanship defect, simply send to us within the two year return period. Our no hassle return policy does not require any phone calls or Return Merchandise Authorization numbers. Just mail back the wallet with a note of who you are and a short reason why you're returning the wallet to:
650 Cape Rd
Standish, ME 04084
Within a week of our receipt of the wallet, we will refund you the amount you paid or send you a replacement. If you'd first like to talk to someone about a return or exchange, please call us at 1-800-786-1768, or send our customer service department an email: email@example.com.
What is your guarantee?
We stand behind our products, and we don't want you to have anything from Rogue Industries that isn't completely satisfactory. Which is why we want you to know, if your purchase with us was made in the last two years, and there is a workmanship issue, we'll replace your product free of charge, or issue you a refund - it's your choice. Where else are you going to find a guarantee like that?
Can I return an embossed item?
Embossed items are not returnable, except for defects in materials or workmanship. We're a really small shop!
What are your shipping policies?
We don't like high shipping prices either. Currently, we're offering free shipping to US destinations by US First Class Mail on orders $49 and up. Otherwise, our shipping cost is a modest $3.50 on a standard wallet or small leather item.
Orders will arrive in 5 – 7 business days. Expedited and international shipping options are available at checkout. And yes, we do ship to APO/FPO addresses.
Which pocket does the wallet go into?
Our Rogue Front Pocket Wallets are designed to fit in either your right or left front pants pocket.
Why the shape?
The wallet is designed to match the shape of your front pocket for a more comfortable, more secure carry. With it's matching shape, the wallet won't slide around on you.
So how does the wallet fit?
Point down, with the rounded edge facing behind you. (Like so.)
Are all of your products Made in Maine?
No. Our Made in Maine Collection is made in the USA. Products not in the Made in Maine collection are not.