Despite the statement that they ship what is available i.e. you get what you get, you are offered a comments box to make requests. If the request isn't going to be honored, don't offer the illusion that it might be. Excellent customer service would mean- to me- that whoever filled the order took a few moments to honor that request. Didn't happen for me. Very very disappointed in this. The wallet physically is good- no signs of being a "second" especially for the price. Just isn't as usable as it could be had what was requested sent and not everyone can afford the more expensive models.
Sorry to hear you are not satisfied with your purchase. Unfortunately, when it comes to Factory Seconds we can only fulfill requests if we have the product. This is what we state on our website. "We ship what is available - style may vary slightly from image shown. You can choose the color, but may receive a 3-slot with ID model, 6 card slot model, Expedition or Traveler model."